Post-Installation Services
We're here after installation to ensure your windows and doors perform as expected. Request service, understand response times, and learn what's covered.
Adjustment Window
- • Minor operational tweaks (e.g., sash/roller/hinge adjustments) are common as products settle
- • We provide a post-install adjustment window; see your invoice for the exact duration
What's Warranty vs Billable?
Warranty Coverage
- • Manufacturer defects (frame/sash)
- • Sealed glass unit failure (between the panes)
- • Hardware defects
- • Our labour workmanship per policy
Billable Service
- • Physical damage or misuse
- • Lack of maintenance
- • Site/structure issues
- • Cosmetic concerns after sign-off
When in doubt, submit a request - we'll triage it for you
How to Request Service
Find Your Order Information
Locate your order number and installation date
Describe the Issue
What/where/when. Note any sounds, sticking points, or water/draft observations
Take Photos & Videos
Documentation helps us diagnose faster:
- • Wide shot of the full unit and room context
- • Close-ups of hinges/locks/tracks/weatherstripping/weep holes
- • Exterior view where applicable
Submit Service Request
Use our Service Request form and upload photos/videos
We'll Review & Respond
We'll reply with next steps and whether it's warranty or billable
Typical Response Times
Triage Email
Within 2 business days
On-Site Appointment
Windows vary seasonally; we'll offer the first available
Common Post-Install Adjustments
Patio Doors
Roller height and lock strike alignment
Casement/Awning
Sash alignment and operator tension
Weatherstrip & Latches
Seating and latch/keeper alignment
Weep Holes
Clearing for proper drainage
Safety & Access
Before Our Visit
- • Please secure pets and move furnishings/curtains
- • Clear access to the work area
- • Let us know about any ladders, special access, or condo rules before we arrive
Documentation You'll Receive
Service Visit Summary
Work performed and parts used (if any)
Care Notes
Maintenance recommendations if relevant
Prefer to Speak with Someone?
Call us or book a consultation - we'll help you decide the best next step for your service needs.