Frequently Asked Questions
Find quick answers to common questions about windows, doors, installation, warranty, and more.
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Products - Windows
Casement vs awning - what's the difference?
Casement windows side-hinge and seal with compression; awning windows top-hinge and can shed light rain while venting.
View PVC Windows →Single vs double slider - which should I choose?
Single offers simplicity and value; double adds cross-ventilation and cleaning access.
Single vs double hung - how do they differ?
One or both sashes operate; tilt and cleaning features vary by model. Compare certified metrics per model.
Are picture windows more efficient than operables?
Often yes due to no operable hardware; check specific model metrics for exact performance.
Bay vs bow - how do they differ?
Bay typically has a fixed center with angled sides; bow uses more lites in a smooth curve. Installation and support requirements differ.
Do you make custom shapes?
Yes, within engineering limits (arches, circles, trapezoids). Lead times vary based on complexity.
Products - Doors
Steel vs fiberglass entry doors - which is better?
Steel: robust, cost-effective; Fiberglass: textured, dent-resistant. Performance and finish preferences guide choice.
Compare entrance doors →Sliding patio vs garden (hinged) doors?
Sliding maximizes view and saves space; garden offers classic operation and wide egress. Compare layout and ratings.
View patio doors →Can I add sidelites or a transom?
Yes; options depend on frame/system and opening size. We can help you design the perfect entrance.
Do decorative glass inserts affect efficiency?
Glass area can affect U-factor/SHGC. Choose IGU options to balance look and performance.
Learn about glass options →Installation & Process
What does the process look like end-to-end?
Consultation measure quote contract order production scheduling installation post-install service.
View our complete process →How do I prepare for installation day?
Clear around openings, secure pets, allow parking access, and remove window coverings.
Download pre-install checklist →Do you install in winter?
Yes - our methods adapt to maintain comfort and quality year-round. We use specialized techniques for cold-weather installations.
Do you dispose of old units?
Yes; we remove and dispose of old windows and doors responsibly. Recycling policies vary by material and location.
ENERGY STAR & Performance
What is ENERGY STAR Canada and why does it matter?
Government-endorsed mark for high-efficiency products. It helps you compare performance and select options that improve comfort and reduce energy costs.
Learn about ENERGY STAR →What is U-factor? ER? SHGC? VT?
These are performance metrics that measure heat loss, energy rating, solar heat gain, and visible light transmission.
Plain-language definitions →How do I read the label and verify models?
Follow label anatomy guidance and check the official ENERGY STAR certified products list.
View label guide →Are all products ENERGY STAR certified?
Some configurations are; certification depends on the exact model and options. We'll help you select certified choices.
Warranty
What's covered by manufacturer vs labour warranty?
Manufacturers cover components (lifetime on windows, 10-25 years on doors); our 5-year labour warranty covers installation workmanship.
View complete warranty details →Is the warranty transferable?
Depends on manufacturer policy. Some warranties are transferable with registration requirements.
What isn't covered?
Misuse, lack of maintenance, damage from settlement/vandalism, or non-covered cosmetic issues.
Maintenance & Care
How do I clean frames and glass?
Use manufacturer-approved cleaners; avoid abrasives and harsh solvents that can damage finishes.
View maintenance guide →How often should I lubricate hardware?
Typically annually; check your specific model guidance for recommended maintenance schedule.
What are weep holes and how do I maintain them?
Drainage outlets at the bottom of window frames. Keep them clear of debris for proper water drainage and performance.
How do I reduce interior condensation?
Manage indoor humidity levels and ensure proper ventilation. Condensation on room-side surfaces is typically a humidity issue, not a product defect.
Read condensation guidance →Timelines & Lead Times
How long do windows and doors take?
Typically 4-10 weeks for production depending on options and season, then 1-7 days for installation.
View detailed timelines →Can I get a rush order?
Availability depends on supplier capacity and your selected options. Contact us to discuss your timeline needs.
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