---
title: "Post-Installation Services - Adjustments & Support"
description: "Get post-installation support for your windows and doors, including service requests, covered adjustments, warranty guidance, and clear response timelines."
image: "https://auroradirect.ca/logotype-116x41-10.png"
---

Support

# Post-Installation Services

We're here after installation to ensure your windows and doors perform as expected. Request service, understand response times, and learn what's covered.

## Adjustment Window

-   •Minor operational tweaks (e.g., sash/roller/hinge adjustments) are common as products settle
-   •We provide a post-install adjustment window; see your invoice for the exact duration

## What's Warranty vs Billable?

### 

Warranty Coverage

-   • Manufacturer defects (frame/sash)
-   • Sealed glass unit failure (between the panes)
-   • Hardware defects
-   • Our labour workmanship per policy

### 

Billable Service

-   • Physical damage or misuse
-   • Lack of maintenance
-   • Site/structure issues
-   • Cosmetic concerns after sign-off

When in doubt, submit a request - we'll triage it for you

## How to Request Service

1

### Find Your Order Information

Locate your order number and installation date

2

### Describe the Issue

What/where/when. Note any sounds, sticking points, or water/draft observations

3

### Take Photos & Videos

Documentation helps us diagnose faster:

-   • Wide shot of the full unit and room context
-   • Close-ups of hinges/locks/tracks/weatherstripping/weep holes
-   • Exterior view where applicable

4

### Submit Service Request

Use our Service Request form and upload photos/videos

5

### We'll Review & Respond

We'll reply with next steps and whether it's warranty or billable

Response Times

## Typical Response Times

### Triage Email

Within 2 business days

### On-Site Appointment

Windows vary seasonally; we'll offer the first available

Common Adjustments

## Common Post-Install Adjustments

### Patio Doors

Roller height and lock strike alignment

### Casement/Awning

Sash alignment and operator tension

### Weatherstrip & Latches

Seating and latch/keeper alignment

### Weep Holes

Clearing for proper drainage

## Safety & Access

### Before Our Visit

-   • Please secure pets and move furnishings/curtains
-   • Clear access to the work area
-   • Let us know about any ladders, special access, or condo rules before we arrive

Documentation

## Documentation You'll Receive

### Service Visit Summary

Work performed and parts used (if any)

### Care Notes

Maintenance recommendations if relevant

Learn More

## Related Resources

[

### Warranty Coverage

Manufacturer & labour coverage details

Read More →](https://auroradirect.ca/education/warranty)[

### Care & Maintenance

Seasonal maintenance checklist

Read More →](https://auroradirect.ca/education/guides/maintenance-checklist)

Need Help?

## Prefer to Speak with Someone?

Call us or book a consultation - we'll help you decide the best next step for your service needs.

[Design & Price Now](https://auroradirect.ca/design-and-price)

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