---
title: "Warranty Coverage"
description: "Review Aurora Direct warranty coverage for windows, entry doors, patio doors, and workmanship so you understand protection before you buy from us today."
image: "https://auroradirect.ca/logotype-116x41-10.png"
---

Warranty

# Warranty Coverage

We stand behind both the products we sell and the workmanship of our installations. Comprehensive coverage for your peace of mind.

## Manufacturer Warranty

### Windows

-   • **Lifetime** on vinyl frame & sash
-   • **Lifetime** on insulating glass
-   • **Lifetime** on hardware
-   • **No charge** warranty transfers

### Patio Doors

-   • **25-year** on PVC components
-   • **Lifetime** on sealed units
-   • **10-year** on mini blinds
-   • **2-year** on hardware

### Entry Doors

-   • **10-year** on steel/fiberglass
-   • **5-year** on sealed units
-   • **1-year** on door sweeps

\*Coverage from Vinyl-Pro, Vinylbilt, Vista, and Palma manufacturers

## 5-Year Workmanship

### What's Covered

-   • Air/water leaks from installation
-   • Issues with trim and capping
-   • Sealant joint problems
-   • Installation workmanship defects

### What's Not Covered

-   • Damage from settlement or vandalism
-   • Lack of maintenance
-   • Normal condensation
-   • Storm doors, doorknobs (maintenance items)

**Note:** Specific terms depend on your selected manufacturer and configuration. Your contract specifies applicable warranties.

## How to File a Warranty Claim

1

### Gather Information

Locate your order number, installation date, and proof of purchase/contract

2

### Document the Issue

Take clear photos (wide + close-up) and capture model/serial labels on sash edges, frames, or door slabs

3

### Describe Symptoms

Explain when the issue occurs and any troubleshooting you've tried

4

### Submit Request

Use our service request form and include all photos and documentation

5

### We Triage & Resolve

We determine if it's manufacturer or labour coverage, coordinate parts if needed, and schedule service

[Submit a Service Request](https://auroradirect.ca/process/post-installation-services)

## Maintenance Required to Keep Coverage Valid

### Windows

-   • Clean frames and glass regularly
-   • Lubricate operators, hinges, and locks
-   • Keep weep holes clear
-   • Inspect weatherstripping annually

### Doors

-   • Follow finish care guidelines
-   • Maintain hinges and locks
-   • Keep threshold/weep path clean
-   • Repaint/refinish per manufacturer schedule

### Records

-   • Keep dated maintenance notes
-   • Save photos of care activities
-   • Store contracts and warranties
-   • Document any repairs made

[View complete maintenance guide →](https://auroradirect.ca/education/maintenance-and-care)

### What's Not Covered

-   Damage from misuse, abuse, or improper maintenance
-   Site conditions (structural issues, settlement) unrelated to the product
-   Normal wear and tear (e.g., screens), cosmetics, or third-party modifications
-   Condensation on room-side surfaces caused by indoor humidity/ventilation

### Warranty Transferability

Some manufacturer warranties are transferable to new homeowners. Terms vary by brand.

#### Registration Example

Vinylbilt requires warranty registration within 30 days of installation and online notice within 30 days to transfer.

Always refer to your specific brand documentation for transfer policies, required forms, and any associated fees.

## Frequently Asked Questions

### Is condensation covered under warranty?

Interior condensation on room-side surfaces relates to indoor humidity and ventilation-not covered. However, IGU seal failure (fogging between panes) may be covered under the manufacturer's insulating glass warranty.

### Can I transfer the warranty to a new buyer?

Many manufacturer warranties are transferable, but requirements vary. Some brands require registration within 30 days of installation and notification when transferring. Check your specific manufacturer documentation for details.

### What if I'm not sure if my issue is covered?

Submit a service request with photos and details. We'll triage the issue and let you know if it's covered under manufacturer warranty, labour warranty, or if it's a billable service call.

### How long does it take to get warranty service?

Response targets and scheduling depend on the season and parts availability. We'll provide an ETA once we've triaged your issue and determined if manufacturer parts are needed.

## Need Help with a Warranty Claim?

Our support team is here to help. Submit a service request or contact us directly.

[Submit Service Request](https://auroradirect.ca/process/post-installation-services)[Download Maintenance Checklist](https://auroradirect.ca/education/guides/maintenance-checklist)

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