---
title: "FAQ Hub"
description: "Find answers to common window and door questions about pricing, installation, timelines, energy ratings, maintenance, warranties, and rebates at Aurora Direct."
image: "https://auroradirect.ca/logotype-116x41-10.png"
---

FAQ Hub

# Frequently Asked Questions

Find quick answers to common questions about windows, doors, installation, warranty, and more.

### Jump to Category

[Windows](#windows)[Doors](#doors)[Installation](#installation)[ENERGY STAR](#energy-star)[Warranty](#warranty)[Maintenance](#maintenance)[Timelines](#timelines)

## Products - Windows

### Casement vs awning - what's the difference?

Casement windows side-hinge and seal with compression; awning windows top-hinge and can shed light rain while venting.

[View PVC Windows →](https://auroradirect.ca/products/windows)

### Single vs double slider - which should I choose?

Single offers simplicity and value; double adds cross-ventilation and cleaning access.

### Single vs double hung - how do they differ?

One or both sashes operate; tilt and cleaning features vary by model. Compare certified metrics per model.

### Are picture windows more efficient than operables?

Often yes due to no operable hardware; check specific model metrics for exact performance.

### Bay vs bow - how do they differ?

Bay typically has a fixed center with angled sides; bow uses more lites in a smooth curve. Installation and support requirements differ.

### Do you make custom shapes?

Yes, within engineering limits (arches, circles, trapezoids). Lead times vary based on complexity.

## Products - Doors

### Steel vs fiberglass entry doors - which is better?

Steel: robust, cost-effective; Fiberglass: textured, dent-resistant. Performance and finish preferences guide choice.

[Compare entrance doors →](https://auroradirect.ca/products/doors)

### Sliding patio vs garden (hinged) doors?

Sliding maximizes view and saves space; garden offers classic operation and wide egress. Compare layout and ratings.

[View patio doors →](https://auroradirect.ca/products/patio-doors)

### Can I add sidelites or a transom?

Yes; options depend on frame/system and opening size. We can help you design the perfect entrance.

### Do decorative glass inserts affect efficiency?

Glass area can affect U-factor/SHGC. Choose IGU options to balance look and performance.

[Learn about glass options →](https://auroradirect.ca/education/guides/glass-igu-guide)

## Installation & Process

### What does the process look like end-to-end?

Consultation → measure → quote → contract → order → production → scheduling → installation → post-install service.

[View our complete process →](https://auroradirect.ca/process)

### How do I prepare for installation day?

Clear around openings, secure pets, allow parking access, and remove window coverings.

[Download pre-install checklist →](https://auroradirect.ca/education/guides/pre-install-checklist)

### Do you install in winter?

Yes - our methods adapt to maintain comfort and quality year-round. We use specialized techniques for cold-weather installations.

### Do you dispose of old units?

Yes; we remove and dispose of old windows and doors responsibly. Recycling policies vary by material and location.

## ENERGY STAR & Performance

### What is ENERGY STAR Canada and why does it matter?

Government-endorsed mark for high-efficiency products. It helps you compare performance and select options that improve comfort and reduce energy costs.

[Learn about ENERGY STAR →](https://auroradirect.ca/education/energy-star-canada)

### What is U-factor? ER? SHGC? VT?

These are performance metrics that measure heat loss, energy rating, solar heat gain, and visible light transmission.

[Plain-language definitions →](https://auroradirect.ca/education/energy-star-canada)

### How do I read the label and verify models?

Follow label anatomy guidance and check the official ENERGY STAR certified products list.

[View label guide →](https://auroradirect.ca/education/energy-star-canada)

### Are all products ENERGY STAR certified?

Some configurations are; certification depends on the exact model and options. We'll help you select certified choices.

## Warranty

### What's covered by manufacturer vs labour warranty?

Manufacturers cover components (lifetime on windows, 10-25 years on doors); our 5-year labour warranty covers installation workmanship.

[View complete warranty details →](https://auroradirect.ca/education/warranty)

### Is the warranty transferable?

Depends on manufacturer policy. Some warranties are transferable with registration requirements.

### What isn't covered?

Misuse, lack of maintenance, damage from settlement/vandalism, or non-covered cosmetic issues.

## Maintenance & Care

### How do I clean frames and glass?

Use manufacturer-approved cleaners; avoid abrasives and harsh solvents that can damage finishes.

[View maintenance guide →](https://auroradirect.ca/education/maintenance-and-care)

### How often should I lubricate hardware?

Typically annually; check your specific model guidance for recommended maintenance schedule.

### What are weep holes and how do I maintain them?

Drainage outlets at the bottom of window frames. Keep them clear of debris for proper water drainage and performance.

### How do I reduce interior condensation?

Manage indoor humidity levels and ensure proper ventilation. Condensation on room-side surfaces is typically a humidity issue, not a product defect.

[Read condensation guidance →](https://auroradirect.ca/education/maintenance-and-care)

## Timelines & Lead Times

### How long do windows and doors take?

Typically 4-10 weeks for production depending on options and season, then 1-7 days for installation.

[View detailed timelines →](https://auroradirect.ca/process)

### Can I get a rush order?

Availability depends on supplier capacity and your selected options. Contact us to discuss your timeline needs.

### Additional Topics

[

### Post-Installation Service

Service requests, warranty claims, and ongoing support

](https://auroradirect.ca/process/post-installation-services)[

### Rebates & Incentives

Available rebate programs in your province

](https://auroradirect.ca/education/rebates-and-incentives)

## Still Have Questions?

Can't find what you're looking for? Our experts are here to help with personalized guidance.

[Book a Free Consultation](https://auroradirect.ca/book-a-visit)[Design & Price Online](https://auroradirect.ca/design-and-price)

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