---
title: "About Us"
description: "Learn how Aurora Direct combines online pricing tools, certified installation, and 30+ years of window and door experience in Montreal and Oshawa homes."
image: "https://auroradirect.ca/logotype-116x41-10.png"
---

About Us

# About Aurora Direct

The modern way to buy windows and doors - combining self-service ease with expert execution.

### Who We Are

**Aurora Direct Inc.** (Est. 2019, Montreal) & **Aurora Windows and Doors Ltd.** (Est. 2001, Oshawa)

Bringing together over **30 years of combined experience**, we help homeowners, builders and property managers buy windows and doors the modern way. We combine the speed and transparency of online self-service with the safety and precision of expert, local execution.

-   **Service Area:** Greater Montreal (West Island, on/off island) and Durham Region (Oshawa, Whitby, Ajax, Pickering)
-   **Languages:** English (French coming soon)
-   **Approach:** No pushy sales tactics, just clear pricing and quality results

Our Values

## Mission, Values & Philosophy

### Hybrid Experience

Freedom to explore and price your project online, with the safety net of expert advice whenever you need it.

### Quality & Safety

Certified installers, documented checklists, and strict adherence to safety standards.

### Clarity & Timelines

No guessing games. Clear timelines and proactive updates from quote to completion.

### Aftercare

We stand behind our work with responsive service and transparent warranty support.

Complete Service

## Our All-Inclusive Service Covers

We believe in a complete solution - no hidden steps, no left-over messes.

### Energy Efficiency

Top-tier ENERGY STAR® certified products to boost comfort and reduce energy bills

### Expert Installation

Professional fitting by our experienced, certified team

### Eco-Friendly Disposal

Responsible removal and recycling of your old windows and doors

### Site Cleanup

Complete cleanup (vacuum & magnet sweep) for a hassle-free experience

### Comprehensive Warranty

Long-term peace of mind with manufacturer + labour coverage

Our Approach

## How We Work

### Clear Expectations

Transparent lead times and site preparation requirements

### Compliance

ENERGY STAR claims and PIPEDA-aligned privacy practices

### Complete Service

From initial consultation through post-installation support

Our Team

## Team & Credentials

### Professional Standards

Certified installer training and credentials • NAFS/CSA compliance standards • Comprehensive insurance coverage

### Our Commitment

Experienced leadership team • Ongoing training programs • Safety-first culture • PIPEDA-aligned privacy practices

FAQ

## Frequently Asked Questions

### Do you serve my city?

We serve Greater Montreal (West Island, on/off island) and Durham Region (Oshawa, Whitby, Ajax, Pickering). [View all service areas →](https://auroradirect.ca/service-areas)

### Which brands do you carry?

We partner with top Canadian manufacturers like Vinyl-Pro, Vinylbilt, Palma, and Vista.

### How long does a typical project take?

Project timelines vary based on scope and season. We provide clear timelines during the quote process. [Learn more about our process →](https://auroradirect.ca/education)

Get Started Today

## Ready to Transform Your Home?

Experience the modern way to buy windows and doors. Get instant pricing online or book a free in-home consultation with our experts.

[Design & Price Now](https://auroradirect.ca/design-and-price)

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